‘Genuine mistake’: Drivers hit out at Belvoir Castle parking system after big fine

Wales: Line of cars receive parking tickets at Mount Snowdon

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Melanie Fletcher, 58 and her husband, 57, say they made a “genuine mistake” when they underpaid for parking. They visited the historic Leicestershire castle in May, and said they were advised by a receptionist to pay when they left.

When they went to pay, they claim the ticket machine didn’t show the exact amount of money owed.

Because of this, they ended up underpaying by 36 minutes. 

They were subsequently issued with a parking charge notice.

The charge was £80 but would be reduced to £60 if paid promptly.

The couple appealed the charge to Initial Parking Ltd, but this has since been rejected.

Mrs Fletcher says the parking system “seemingly waits for you to make an error” and “is just made to catch you out”. 

She told Nottinghamshire Live: “It’s one hour free, we had been here another two to two-and-a-half hours. He has paid the parking and it transpired at this point we underpaid the parking by 36 minutes.

“You do not realise you have made that mistake until you get a notice through the post to say you made an error.

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“It automatically clocks you as you go in anyway, so it knows you are there.” 

“When you come to pay for your parking, they ask you for your registration so they can tally up the payment with the car.”

The couple said that the machine did not display the exact amount that they owed.

The appeal was rejected, and they received an automated response which they claim said: “If you do not hear anything from us for a while do not assume this issue has gone away”.

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